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Contract Staffing Specialists,Current Opportunities, Contract Staffing Services, Contract Staffing Company

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Contract Staffing Specialists,Current Opportunities, Contract Staffing Services, Contract Staffing Company
   
 

Reporting Support Analyst  1

Reference ID2741
Job Description

 Reporting Support Analyst

Omaha, NE

 

SQL scripts knowledge, use SSRS to review SQL statements, Control M scheduling software, and troubleshooting skills. Production support, working tickets and monitoring reporting landscape. This client is a Fortune 500 industry leader with exceptional benefits and opportunities for growth. Please submit your resume to CSS Staffing ASAP if you’re qualified.

Core Responsibilities:

  • Provide front-line primary technical support to end users on various issues/problems
  • Actively engage in Control-M report job monitoring and alerting
  • Make timely decisions with well-developed judgment, while considering alternatives, risks, and other critical decision factors
  • Check, validate and update ticket documentation
  • Quickly and accurately prioritize incidents and follow internal incident management protocol
  • Troubleshoot and resolve tickets within defined service level expectations
  • Engage in appropriate escalation management activities
  • Work with the Enterprise Reporting Team to transition new reports and solutions into the Operations Team for steady state support
  • Work closely with developers on issue resolution if initial troubleshooting identifies a need for developer engagement
  • Work collaboratively with a variety of Technology Group teams to ensure communications and processes are completed with seamless service delivery
  • Pro-actively seek opportunities for continuous improvement within the team and department and act upon findings to initiate improvements, presenting ideas in a persuasive way to gain support. Looking for someone that’s creative, innovative, and has ideas.  Opportunity to take a lead role in the future
  • Provide quality customer service to all customers
  • Maintain professional knowledge and skills through proactive self-study of relevant technologies and processes
  • Provide training and coaching to other team members
  • Have the willingness and drive to learn and support a variety of products
  • Create and update support documentation

 

The Ideal Candidate Will Have:

  • Highly motivated, self-starting and self-directed
  • 3 years of experience using standard Business Intelligence reporting tools, primarily SSRS
  • 3 years of SQL experience
  • Ability to interpret and write complex SQL queries and custom reports
  • Experience working with DBA’s to performance tune queries
  • Strong understanding of incident and problem management
  • Strong interpersonal skills to resolve problems in a professional manner, lead working group, negotiate and create consensus
  • Ability to multi-task, work independently and as a part of multiple teams
  • Ability to manage a variety of technically challenging tasks effectively
  • Strong analytical and problem solving skills; ability to solve unique problems with creative solutions
  • Ability to translate complex technical terminology, concepts and issues in terms understandable to technical and non-technical business users and teams
  • Must be able to develop specific goals and plans to prioritize, organize and accomplish work efficiently
  • Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards
  • Strong verbal and written communication skills, with proven ability to present information both to technical and non-technical customers/stakeholders, in appropriate media and form
  • Understanding of Master Data and Metadata and how it integrates in an IT corporate environment
  • Strong Business Intelligence and Data Model knowledge
  • Experience building master queries to support ad-hoc business reporting

 

Desired skills:

  • Experience in Control-M or similar scheduling tools
  • Experience in Tableau

                    

Additional Information:

  • Start Date: ASAP
  • Assignment Length: Direct Hire; Candidates must be eligible to work in the US on a W2 basis without sponsorship or visa transfer

 

 

LocationJohannesburg
Job Typefull-time
DurationDirect hire
How to Apply
  Apply Online  

Please send your resume in Microsoft Word (.doc or .docx) format.

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Certified WBENC
   
"We have utilized CSS for many, many years. We don't use recruiting firms often, but when we do, CSS is at the top of the list of those I contact. The steps taken by the account executives are above and beyond those of many firms. When learning of an opportunity, CSS works directly with Human Resources and also conducts a brief interview of the hiring manager to ensure they have all of the information they require to be successful in responding to our needs, while at the same time respecting our internal processes and the value of our time. CSS works diligently to evaluate their current resources and potentially locate new candidates to ensure those whom they present to us are qualified. They thoroughly screen not only for the technical fit, but also for cultural fit... and that additional consideration is extremely important to us. Beyond this well-respected (and appreciated!) process, they add a personal touch by being there to introduce the candidate to either myself or the manager with whom their candidate is meeting. It is a company of integrity which not only respects the needs of its clients, but also those of the individuals it is placing, and CSS remains committed to the hiring process from start to finish. Many of the individuals CSS has placed with us over the years are still with the company and have proven to be strong contributors. I would recommend CSS to any organization looking for a firm truly committed to successfully supporting their needs."